Supporting people with visual impairment and who are Deaf or hard of hearing in Gateshead and South Tyneside.

Welcome to Vision & Hearing Support

Our Vision

A vision and hearing loss community that is informed, empowered and resilient.

We will

Empower our community by giving them the tools they need to live independently and make positive decisions.

Help our community overcome adversity by increasing resilience and wellbeing.

Ensure our community are informed by providing first class information, advice and guidance.

Influence positive change locally, regionally and nationally for our community through strong stakeholder and relationship management.

Our Values


We respond and adapt to the needs of the Vision and hearing loss community. We respect and value all our community equally. We are committed to working together to achieve shared goals.


We are accountable. We are open and honest in our approach. We are reliable, act with integrity and do what it takes to support those in need.


We are friendly and warm. We take time to listen and promote inclusivity. We treat everyone with dignity and respect.


We are passionate and strive to be the best. We actively seek new ideas and innovation to bring about positive change. We rely on evidence to make our decisions. We challenge ourselves to be bold and resourceful. We are determined in the face of adversity.

Our Impact

Abigail's Story

"After being contacted by Pat, it lifted my spirits so much. I had hit a brick wall and didn’t think I could find a way back, but you have lifted me out of my depression and talked me back to having a reason to go on. You have helped me back to living my life again"

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Latest News

Find out about our latest news and news from others in the sector

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Contact us today for more information or if you would like to refer someone

Contact Referral